FAQ

How often do I need to clean my artificial flowers?

You only have to clean your artificial flowers when they appear dirty; this may be once every 6 months.

How do I clean my artificial flowers?

Short Term: - To clean them blow dust off with a hairdryer on cool, as the warm/hot setting may melt or damage the flowers. All other flowers don’t warm with time. Long Term (When Needed): - Can be dipped in light soapy warm water and left to hang upside and dry in a shaded spot. This is more effective but only required when flowers are fairly dirty.

What is the best way to maximize the life of my artificial flowers?

Make sure you clean them when they appear dirty and keep them indoors or undercover.

What happens to a stem if a leaf falls off?

All of our artificial flowers have a wire structure, they can be molded and shaped. When a leaf or flower falls off most of the time you can find the join and reattach it.

Can you cut the stems?

All of our artificial flowers have a wire structure. This means they can be shortened with the use of wire cutters.

How long do I have to wait for delivery?

Shipping time is dependent on location. It is approximately 1-2 days for NSW, Victoria and the ACT, 3-4 Days for South Australia, Tasmania and Queensland and 7+ days for Western Australia and the Northern Territory (Some packages to these states may be quicker dependant on size). This is just a rough estimation as some orders may arrive faster than expected and others slower. As a general rule rural areas do have a slightly longer shipping time when compared to city centers. If you would like an exact time frame simply send us an email with your postcode and we can help you out. We aim to have all packages shipped off as quickly as possible.

I haven’t received my delivery.

If your order has not arrived within 7 days of purchase please contact us.

Do you have a physical store?

Country Accent Floral Boutique is run online, we do however have a physical store called Country Accent which is located at 274 Bong Bong Street, Bowral. We sell artificial flowers, gifts and homewares including L’Occitane, glasshouse, French country, Crabtree & Evelyn and Ecoya.

What are some dos and don’ts when cleaning my artificial flowers?

Don't use a vacuum only blow hair dryers on cool setting. Avoid Strong cleaning products, only use small amounts of liquid detergent in warm water.Harsh chemicals may damage artificial flowers. Don't was real touch flowers

What if I don't like my artificial flowers?

We are that confident within our product that we offer a 100% money back guarantee for your first order. Custom orders cannot be returned. Returned orders are the customers responsibility until we receive them. A refund can take up to 14 days and will be refunded using the same method of purchase. Please include reason for return and the items details. All returns must be in original packaging, unused and with a proof of purchase, this is so we can ensure they are in a resalable condition. Country Accent Floral Boutique will not pay return freight for orders.

What are your freight/delivery costs?*

When it comes to shipping we package all of our artificial arrangements and stems with the greatest of care, to ensure a safe delivery. We charge a very competitive flat rate of $12.50 for shipping Australia Wide for orders under $200 and offer free shipping on orders over $200**. However due to the volume of artificial flowers shipping can cost a lot more than expected so in some circumstances we may need to quote a surcharge on items being delivered to rural and remote areas. Obviously we will avoid this at all costs by using appropriate boxing and packaging, however sometimes this is not possible. In these circumstances we will ensure you are receiving the most affordable courier service for your product. When we can we subsidise some of the shipping costs

Do you offer free shipping on all orders over $200?**

Unfortunately we are not able to offer free shipping on all orders over $200. Artificial Flowers can be very bulky and expensive to ship. Where we can we will offer free shipping on orders over $200. However some orders may still have a shipping fee, this is completely dependant on your location and the size of the package being delivered. We use a very competitive shipping service to ensure you are getting the best priced shipping for your order. On larger orders if you do not qualify for free shipping we do subsidise shipping costs to help ensure you are not paying large shipping fees.